Delivery & Returns

DELIVERY INFO


Please allow up to 5-10 working days to receive your order. 

All orders are posted via Royal Mail Tracked. On the day your order has been dispatched you will receive an email confirming your prints are on their way along with your unique tracking number.

I am a One-Woman-Team here at Haus of Coco and things can get a little hectic! Please be assured I am working as hard as I can to get all your prints out to your lovely homes! 

If you have ordered A3 size prints they cannot be posted through a letter box, therefore if no one is home to accept delivery your postman should pop a red card through your door and you can either pick them up at your local sorting office or arrange a redelivery on a day which suits you.

(Please note: sometimes the postmen run out of red cards, or if they cannot get access to your front door they can't put a red card through; you can still collect your order from your local Royal Mail Sorting/Delivery Office. Just bring a form of ID for proof of address and they will give you your parcel.)

 

RETURNS

All prints and phone cases are made to order therefore please ensure you love your items before you complete your order as I cannot accept returns.
If you have received a wrong/missing/damaged print please contact hausofcocoprints@gmail.com and I can arrange a replacement to be sent out to you asap. 
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