Shipping Returns

DELIVERY INFO

All prints, posters and phone cases are made to order so please allow 7-10 working days for delivery. When you place your order, you will get an email confirmation, then once it's been posted you will get another dispatch email - if you have selected Tracked delivery, you will also get your Royal Mail tracking number enclosed.
Please note that A2 size prints are shipped separately from smaller sizes (A5, A4 & A3). A2 prints are wrapped in tissue and shipped in a strong board poster tube. Other sizes are shipped in a flat, cardboard envelope with extra board insert to ensure your prints arrive in perfect condition.
Please note: if you have selected Super Saver delivery, this does not come with tracking. 

INTERNATIONAL DELIVERY

Please allow 10-21 days for international delivery. I use Royal Mail to ship the order to your country and then it will be delivered by your local courier. Please also note that tracking is currently unavailable for international orders. 

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RETURNS

If you have ordered a non-personalised item and they don't suit, you may return them in a resalable condition, for a refund or exchange within 14 days.
Please contact me by email at: hausofcocoprints@gmail.com with your full name and order number to arrange your return.
If you have received faulty, damaged, missing print, please contact me at: hausofcocoprints@gmail.com with the following completed form and I will arrange for a replacement be sent out to you: